{"id":1205,"date":"2013-04-02t23:36:03","date_gmt":"2013-04-02t23:36:03","guid":{"rendered":"\/\/www.catharsisit.com\/?p=1205"},"modified":"2013-04-02t23:36:03","modified_gmt":"2013-04-02t23:36:03","slug":"magoosh-happiness-report-march-2013","status":"publish","type":"post","link":"\/\/www.catharsisit.com\/blog\/magoosh-happiness-report-march-2013\/","title":{"rendered":"magoosh happiness report: march 2013"},"content":{"rendered":"
last month, our satisfaction rating was at 99%. that’d be pretty hard to beat, huh? well…we didn’t beat it. but, 98% say they’re still happy with our customer support. not too shabby. and after all, a 98% is still an a+, right? \ud83d\ude42<\/p>\n
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<\/a><\/p>\n from march 1st to march 31st, we received 920 questions from our current and prospective students. that’s 196 more than last month (but still just 8 of us!)<\/a>. \u00a0our average first response time was 9.6 hours, up from 8.7 in february. however, 91% of our emails (or 837!) were answered in less than 24 hours. here’s how we compare to the rest of the education industry:<\/p>\n <\/p>\n even though we get about 600 more requests than the average company, our response time is on average 20 hours less, and our satisfaction rating 5% higher. i’d call that a success, and here’s hoping april is just as great!<\/p>\n","protected":false},"excerpt":{"rendered":" learn why our student satisfaction rate continues to be high!<\/p>\n","protected":false},"author":38,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"ppma_author":[494],"acf":[],"yoast_head":"\n