last month, our satisfaction rating was at 99%. that’d be pretty hard to beat, huh? well…we didn’t beat it. but, 98% say they’re still happy with our customer support. not too shabby. and after all, a 98% is still an a+, right? 🙂
from march 1st to march 31st, we received 920 questions from our current and prospective students. that’s 196 more than last month (but still just 8 of us!). our average first response time was 9.6 hours, up from 8.7 in february. however, 91% of our emails (or 837!) were answered in less than 24 hours. here’s how we compare to the rest of the education industry:
even though we get about 600 more requests than the average company, our response time is on average 20 hours less, and our satisfaction rating 5% higher. i’d call that a success, and here’s hoping april is just as great!
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